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Home » Blogging
Who Is Killing The South African Restaurant Industry? Chapter 2 – The Suspects

Who Is Killing The South African Restaurant Industry? Chapter 2 – The Suspects

Posted in: Complain, Customers, Landlords, Restaurants, Who Is Killing The Restaurant Industry | Tags: Customers, Landlords, Restaurants, Shopping Center, South Africa, Waiter | January 13, 2012

It is with great sadness and regret that we note the passing of ANOTHER of Johannesburg’s restaurants… This week the Firehouse Steakmaster in Illovo joined a growing list of casualties in the industry and although cause of death has not yet been established, you can be certain that at least one of our suspects , …

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Who Is Killing The South African Restaurant Industry? Chapter 1 – An Introduction

Who Is Killing The South African Restaurant Industry? Chapter 1 – An Introduction

Posted in: Complain, Customers, Landlords, Restaurants | Tags: Customers, Landlords, Restaurants, Service, Wait Staff, Waiter | January 13, 2012

Crime thrillers are all the rave right now and although I am no James Patterson or Lincoln Child, the slow but painful death of the South African Restaurant Industry makes for some pretty interesting reading. “Death?” you ask, am I not being a little too dramatic, a little too severe… I think not! Restaurants are …

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The Waiters Who Serve You

The Waiters Who Serve You

Posted in: Complain, Customers, Restaurants | Tags: Customers, Restaurants, Service, South Africa, Wait Staff, Waiter, Waiters, Waitron | January 13, 2012

In preparation for the next chapter on Who Is Killing The South African Restaurant Industry where I am going to concentrate on the role the staff are playing in the demise of the industry, I have decided to introduce you to that most wonderful of creatures… The Restaurant Waiter. At some stage in our lives …

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Overtrading! The only thing missing in Rosebank appears to be common sense!

Overtrading! The only thing missing in Rosebank appears to be common sense!

Posted in: Complain, Customers, Landlords, Restaurants | Tags: Customers, Landlords, Restaurants, Rosebank, Service, Shopping Center | January 13, 2012

Arrived at the new and almost completed Rosebank hub this morning, situated between the Zone and the area that once housed Tijuana 220 and Baccarat to discover the place had changed quite dramatically since my days of body shots, Corona Beer and Gypsy Kings. You see back in the day, you could almost count the …

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Tweet Me Nicely! A Social Media Strategy for your Restaurant or Small Business

Tweet Me Nicely! A Social Media Strategy for your Restaurant or Small Business

Posted in: Customers, Marketing, Restaurants, Social Media | Tags: Customers, Facebook, Foursquare, Restaurants, Social Media, Trends, Twitter, YouTube | January 13, 2012

Let’s face it… It is not a question of whether you use social media in your marketing strategy; it is simply a question of how well you do it! The rules of marketing have changed and the marketing managers don’t like it very much. Raised on a diet of outward bound marketing and a “we …

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Handling The Guest From Hell – A Users Guide!

Handling The Guest From Hell – A Users Guide!

Posted in: Complain, Restaurants | Tags: Customers, Restaurants, Service | January 13, 2012

One of your waiters just dropped a cup of coffee over a customer, he is wearing an old tatty T Shirt that has certainly seen better days and not too much Sunlight soap BUT he is performing about it like he just dropped two grand at the Ed Hardy shop. What is a poor restaurant …

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There Is Blood On The Streets

There Is Blood On The Streets

Posted in: Complain, Landlords, Restaurants | Tags: Landlords, Restaurants, Shopping Center, South Africa | January 13, 2012

No one is really sure who coined the phrase but some say it was Baron Rothschild, the scion of the Rothschild banking family. What it means is that when fear is at its highest, one must toss aside the bearish feeling and turn bullish. Excellent when you have a couple of billion in the bank …

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Why Food Critics Simply Don’t Matter

Why Food Critics Simply Don’t Matter

Posted in: Complain, Restaurants | Tags: Breakfast Bandit, Restaurants, Service, South Africa, Times | January 13, 2012

There are only two professions that I am aware of where 1) someone gets hired to masquerade as someone who can’t say no 2) a person gets paid to do what other people consider a pleasure and 3) they usually declare themselves disgusted afterward. And I should tell you that the ‘other’ one is a …

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Delve Into Twenty Twelve – Restaurant Trends For The Coming Year

Delve Into Twenty Twelve – Restaurant Trends For The Coming Year

Posted in: Restaurants | Tags: Restaurants, Service, South Africa, Trends | January 12, 2012

When it comes to predicting the future trends of the South African restaurant industry, I have got it down to a science… Make as many predictions as possible and with a little luck, people will only remember the ones I got right. Honestly, making predictions in this economy is as easy as nailing jelly to …

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Our Blog Postings

  • What Kind Of Complainer Are You?
    What Kind Of Complainer Are You?

    This article was penned by a restaurant owner and regular reader of my posts. He...

  • The Restaurant Owner Fights Back!
    The Restaurant Owner Fights Back!

    A few weeks back a scathing review appeared on the site food24.com (You can read...

  • Cash Flow For Small Businesses Explained
    Cash Flow For Small Businesses Explained

    The Economy Explained… there is no doubt that small businesses are under a...

  • How To Get Great Service In A Restaurant Every Time
    How To Get Great Service In A Restaurant Every Time

    How To Get Great Service In A Restaurant Every Time I am often asked how I am ab...

  • “There Is No Such Thing as A Free Breakfast” – Wimpy’s Breakfast Gamble
    “There Is No Such Thing as A Free Breakfast” – Wimpy’s Breakfast Gamble

    Woke up this morning to find Wimpy trending on Twitter, comments and pics on Fac...

  • Message In A Bottle – What You Can Learn From The Woolworths Debacle
    Message In A Bottle – What You Can Learn From The Woolworths Debacle

    There is an old cowboy expression – “The first step to getting yourself out of a...

  • Groupon Responds
    Groupon Responds

    Following closely on my two previous blog postings, I had a request to meet with...

  • Groupon – A customer (victim) speaks out!
    Groupon – A customer (victim) speaks out!

    I have received numerous responses by comment, email and call on my previous blo...

  • Deal Or No Deal? What they don’t tell you about Groupon type deals
    Deal Or No Deal? What they don’t tell you about Groupon type deals

    This has been an exciting year and it has been quite a while since I put fingers...

  • What A Tjop! More bad press for restaurants.
    What A Tjop! More bad press for restaurants.

    Lousy quality, arrogant staff, unappreciative, downright rude and completely ove...

  • How To Hire A Great Restaurant Host
    How To Hire A Great Restaurant Host

    We’ve all experienced it: A haughtier-than-thou hostess whose IQ is commensurate...

  • Brief Guide to Franchising Under The Consumer Protection Act 68 of 2008
    Brief Guide to Franchising Under The Consumer Protection Act 68 of 2008

    DOWNLOAD THE FREE PDF HERE There is plenty of speculation as to how The Consumer...

  • Fifty Things Customers Wish You Knew
    Fifty Things Customers Wish You Knew

    I was recently sent a list of 50 things that customers wish you knew about them....

  • I Am The Customer – A Lesson For All Businesses
    I Am The Customer – A Lesson For All Businesses

    You often accuse me of carrying a chip on my shoulder – but I suspect that this ...

  • Who Is Killing The South African Restaurant Industry? Chapter 8 – The Owner
    Who Is Killing The South African Restaurant Industry? Chapter 8 – The Owner

    In 2009 an inspector from the department of labour arrived at my restaurant “Ree...

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