This article was penned by a restaurant owner and regular reader of my posts. He has asked that he remain anonymous and I will certainly respect this. I shall Refer to him as Mr A although his real name is… Arthur Jackson, 32a Milton Avenue, Hounslow, Middlesex. (Don’t bother looking it up, it is straight …

A few weeks back a scathing review appeared on the site food24.com (You can read it HERE) Written by a Mr MJ Swanepoel it was short, not too sweet and to the point… And but a few days later a well crafted response was posted by the owner of the restaurant (Original response posted HERE) …

The Economy Explained… there is no doubt that small businesses are under a lot of pressure and that cash flow is a major consideration. Here is an explanation of “cash flow for small businesses” It is a slow day in the small Eastern Cape town of Humansdorp, and streets are deserted. Times are tough, everybody …

How To Get Great Service In A Restaurant Every Time I am often asked how I am able to get great service from waitstaff when I go out. let me assure you it is not because they have my picture posted on the notice board under “Big Tippers” or “Friggin Blog Writers” it is because …

Woke up this morning to find Wimpy trending on Twitter, comments and pics on Facebook and even a couple of Foursquare check-ins. What had they done? Stolen someone’s Cinnamon Cola recipe, asked a lady and her guide dog to leave one of their stores, offended the ruling party in Zimbabwe, just invented a cure for …

There is an old cowboy expression – “The first step to getting yourself out of a hole is to stop digging” Having bought herself 48 hours (big mistake) Zyda Rylands, Woolworths MD of Food finally made it into the hot seat on Bruce Witfield’s ‘The Money Show’ on Wednesday evening and promptly dug herself into …

Following closely on my two previous blog postings, I had a request to meet with the CEO of Groupon and allow them the opportunity to put forward their case. In the interest of fairness, here is a the complete, unedited response that was received from them… Groupon has a complete open door policy that enables …

I have received numerous responses by comment, email and call on my previous blog posting http://brandstrategy.co.za/deal-or-no-deal BUT this one struck me the most. Here it is, a real life South African restaurant experience… Take note! With thanks to GeeKaySA who posted it… I believe Mike mostly writes about the restaurant industry, and for restaurants, staff …

This has been an exciting year and it has been quite a while since I put fingers to keys (used to say pen to paper in the old days) and I think I may have been waiting for something to stir my passion besides the terrible state of the restaurant industry. I do not wish …

Lousy quality, arrogant staff, unappreciative, downright rude and completely overpriced! No, I am not referring to Johannesburg’s restaurants; I am talking about the Mail & Guardian. Twenty Three Friggin Rand And Fifty Cents for a newspaper? Recycled articles I can often read online, published days after they may appear on twitter, adverts on almost every …