Woke up this morning to find Wimpy trending on Twitter, comments and pics on Facebook and even a couple of Foursquare check-ins. What had they done? Stolen someone’s Cinnamon Cola recipe, asked a lady and her guide dog to leave one of their stores, offended the ruling party in Zimbabwe, just invented a cure for …

There is an old cowboy expression – “The first step to getting yourself out of a hole is to stop digging” Having bought herself 48 hours (big mistake) Zyda Rylands, Woolworths MD of Food finally made it into the hot seat on Bruce Witfield’s ‘The Money Show’ on Wednesday evening and promptly dug herself into …

Following closely on my two previous blog postings, I had a request to meet with the CEO of Groupon and allow them the opportunity to put forward their case. In the interest of fairness, here is a the complete, unedited response that was received from them… Groupon has a complete open door policy that enables …

I have received numerous responses by comment, email and call on my previous blog posting http://brandstrategy.co.za/deal-or-no-deal BUT this one struck me the most. Here it is, a real life South African restaurant experience… Take note! With thanks to GeeKaySA who posted it… I believe Mike mostly writes about the restaurant industry, and for restaurants, staff …

This has been an exciting year and it has been quite a while since I put fingers to keys (used to say pen to paper in the old days) and I think I may have been waiting for something to stir my passion besides the terrible state of the restaurant industry. I do not wish …

Lousy quality, arrogant staff, unappreciative, downright rude and completely overpriced! No, I am not referring to Johannesburg’s restaurants; I am talking about the Mail & Guardian. Twenty Three Friggin Rand And Fifty Cents for a newspaper? Recycled articles I can often read online, published days after they may appear on twitter, adverts on almost every …

We’ve all experienced it: A haughtier-than-thou hostess whose IQ is commensurate with her bra size. Or a dissembling host reminiscent of the “five, ten minutes” maitre d’ in the Chinese restaurant episode of Seinfeld. So how can a restaurant’s owners make sure they get the right person representing the front of house? I asked restaurateurs …

DOWNLOAD THE FREE PDF HERE There is plenty of speculation as to how The Consumer Protection Act 68 of 2008 will impact on the Franchising Industry as a whole. There are concerns as to how it will effect the franchise agreement, the relationship between franchisee and franchisor and how this will impact on the future …

I was recently sent a list of 50 things that customers wish you knew about them. Before adding it to my blog and sending it out, I traced the original source of the article and all credit must go to Sonia Simone and her site at Remarkable Communication. Some items on this list might seem …

You often accuse me of carrying a chip on my shoulder – but I suspect that this is because you do not entirely understand me – is it not normal to expect satisfaction for ones’ money spent? Ignore my wants and I will simply cease to exist.  Satisfy those wants and I will become increasingly …